arenampo Casino & Sportsbook Data Care

This page describes what we collect when you use arenampo and how we keep that data protected. We distinguish between essential account data (email, identity proof, payment information) and behavioral data (session history, game activity, market selections). Each category is handled according to its sensitivity level and regulatory requirement.

Our data practices reflect our commitment to user security and legal compliance. We do not sell personal information to third parties. We do not share payment credentials outside our payment processors. We do not retain data longer than necessary. Your data on arenampo is encrypted in transit and at rest, and you retain the right to access, correct, or request deletion of your information subject to legal retention obligations.

Read on to understand what we collect, how we use it, your rights, and how to contact us with privacy questions.

What We Collect on arenampo

We collect data in three main categories: account setup data, transaction data, and behavioral data.

Account Setup Data: When you register on arenampo, we collect your email address, a password (encrypted), and your chosen username. During KYC verification, we collect your legal name, date of birth, national ID number or passport number, and a copy of your ID document (scanned or photographed). This data is mandatory for account activation and withdrawal eligibility. We also collect your phone number if you elect to enable two-factor authentication (2FA).

Transaction Data: We record every deposit, withdrawal, and account balance change. For deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we log the timestamp, amount, payment method, and settlement status. We do not store your payment credentials (card numbers, bank account details, e-wallet tokens) on our servers; these are transmitted directly to PCI-compliant payment processors. For withdrawals, we record the destination payment method, amount requested, timestamp, and final settlement confirmation.

Behavioral Data: We log your game activity on arenampo: which sports markets you view, which slots or live-dealer tables you join, session duration, bet amounts, and outcomes. We track your login timestamps and IP addresses for security auditing. We may also collect browser type, device model (Android or iOS), and operating system version to optimize our platform experience across devices.

We do not collect cookies or use tracking pixels to follow you across external websites. Within arenampo, we use session cookies to keep you logged in; these expire when you close your browser or log out manually. We do not use third-party analytics that would share your activity with advertisers or data brokers.

How We Use Your Data on arenampo

We use your data exclusively for the following purposes:

Account Administration: Email and KYC data are used to verify your identity, prevent fraud, and comply with anti-money-laundering regulations.
Payment Processing: Transaction data is shared with payment processors (mobile banking, local payment, online payment, e-wallet gateways, and bank partners) to complete deposits and withdrawals. We do not retain payment credentials after processing completes.
Account Security: Login timestamps and IP addresses are used to detect unusual access patterns. If we notice login attempts from a new device or location, we may trigger additional verification steps.
Platform Improvement: Aggregated behavioral data (e.g., "users in Surabaya access Liga 1 markets more frequently during Piala Aff season") helps us optimize our platform interface and feature availability. This data is anonymized and never attributed to individuals.
Legal Compliance: We retain account and transaction data to comply with regulatory obligations in jurisdictions where arenampo operates. Retention periods vary by regulation but typically span three to seven years.
Customer Support: Your account history and previous support inquiries are available to our support team to resolve your requests quickly.

We do not use your data to:

Target you with advertising outside arenampo.
Predict your behavior or create individual risk profiles.
Share your identity or payment information with sports league operators, game providers, or advertisers.
Send marketing emails unless you explicitly opt in (and you may opt out at any time).

Third-Party Processors & Data Sharing

Our payment infrastructure relies on third-party processors. When you deposit via mobile banking, local payment, or online payment, your transaction routes through those services' infrastructure. When you transfer funds via e-wallet, your data flows through the mobile banking network operator. When you use local payment, online payment, e-wallet, or mobile banking virtual accounts, your transaction is processed by those banks' systems. We do not control these processors' data practices; we recommend reviewing their privacy policies to understand how they handle your information.

We also use a third-party hosting provider to run arenampo's servers. This provider may be located outside your jurisdiction (for example, servers may be hosted in Singapore or the Philippines). Your data in transit is encrypted end-to-end, so the hosting provider cannot read your account details or payment information in plaintext. However, your data does physically reside on their infrastructure, and their staff may access logs in the course of system maintenance. Our data processing agreements with this provider obligate them to maintain the same security and confidentiality standards we apply.

We do not share your data with:

Sports league operators (Liga 1, Piala Indonesia, Piala Aff, Champions League organizers).
Game providers (slot developers, live-dealer studios, esports platforms).
Advertisers, marketing agencies, or data brokers.
Government authorities unless required by law (e.g., law enforcement with a valid warrant or court order).

If we are compelled by legal process to disclose your data, we will notify you of the request whenever legally permissible and provide you with a copy of the demand.

Your Rights on arenampo

You have the following rights regarding your data:

Right to Access: You may request a copy of all personal data we hold about you. Use the contact method below to submit an access request; we will provide the data within one to two business weeks.

Right to Correction: If any data in your arenampo account is inaccurate, you may request correction. You can update your email, phone number, and other non-KYC details directly through your account settings. For KYC changes (legal name, date of birth, ID number), contact our support team, and we will guide you through a re-verification process.

Right to Deletion: You may request deletion of your account and associated data, subject to legal retention obligations. We will retain transaction records for the period required by regional regulations (typically three to seven years) to comply with anti-money-laundering rules. Non-essential data may be deleted upon request once the retention period expires.

Right to Portability: You may request your data in a machine-readable format (e.g., CSV). We will compile your account history, transaction records, and activity logs and provide them via email within two business weeks.

Right to Opt Out of Non-Essential Processing: You may opt out of marketing emails, in-app notifications about new games or tournaments, and optional analytics. Log in to arenampo, go to account settings, and toggle preferences as desired. Essential communications (account security alerts, withdrawal confirmations, support responses) cannot be disabled.

Data security essentials on arenampo

We encrypt your password on creation; we never store it in plain text.
Payment credentials (card numbers, bank account details) are not stored on our servers; they pass directly to payment processors via secure gateways.
All data in transit uses TLS (Transport Layer Security) encryption; all data at rest is encrypted using AES-256 or equivalent.
We do not use third-party advertising networks or analytics that would expose your identity to external parties.
Enable two-factor authentication (2FA) via SMS or authenticator app to add a second security layer to your account.

Cookies & Tracking on arenampo

We use session cookies on arenampo to maintain your login state. These cookies expire when you close your browser or log out manually. We do not use persistent cookies that track you across visits or external websites.

We do not use third-party tracking pixels, web beacons, or analytics services that would share your activity with external parties. Your behavior on arenampo remains private to arenampo.

If your browser is configured to block cookies, you will not be able to stay logged into arenampo. You may need to enable cookies for arenampo.app specifically to use our platform.

Data Retention on arenampo

We retain your data according to legal and operational requirements:

Account Setup Data (email, KYC documents): Retained for the duration of your account plus seven years post-closure for regulatory compliance.
Transaction Data (deposits, withdrawals, account balance changes): Retained for seven years for anti-money-laundering and accounting purposes.
Behavioral Data (game activity, login logs): Retained for one year for fraud detection and platform optimization. Older logs are anonymized or deleted.
Support Communications: Retained for two years for reference and dispute resolution.

When your account is closed, we cease collecting new data. Existing data remains subject to the retention periods above for regulatory compliance. Once retention periods expire, we delete or anonymize the data.

Contact Us About Privacy

If you have questions about our privacy practices, wish to exercise your rights, or suspect a data breach, contact us:

Email: [email protected]
In-App Chat: Navigate to your account settings and select "Contact Support" to reach our team directly.
Response Time: We aim to acknowledge privacy inquiries within one business day and resolve requests within two business weeks.

For formal data-protection complaints or requests that require notarized documentation, refer to our legal notice page for official contact information.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page and update the "last modified" date at the bottom of this document. If material changes occur—such as a significant expansion of data sharing—we will notify you via email to your registered arenampo address at least one month in advance. Continued use of arenampo after the update deadline constitutes acceptance of the revised policy.

Last Updated: This privacy policy is effective as of the publication date. We remain committed to keeping your data secure and your privacy respected on arenampo.